Terms of Service

By accessing the website, creating an account, or using the platform, you agree to these terms on behalf of yourself and any business you represent. If you do not agree, do not use the service.

AutomasysFlow provides AI-assisted call answering, appointment assistance, follow-up and review workflows, and reporting for home-service businesses, primarily outside their normal business hours. Coverage windows, call handling, escalation rules, and connected systems are configured with each customer during onboarding.

You are responsible for keeping account credentials secure, for the activity that occurs under your account, and for the users you invite. Notify us promptly at automasysflow@gmail.com if you suspect unauthorized access.

The service is provided for legitimate business use by the subscribing company. You may not resell, sublicense, or provide access to the platform to third parties without our written agreement.

You are responsible for the accuracy and completeness of the business information, services, hours, pricing guidance, FAQs, escalation rules, and greeting language you provide or approve. The quality of automated call handling depends directly on that configuration, and you should review it regularly and after any change to your operations.

AutomasysFlow uses automated and AI-powered systems to answer calls, process information, and assist with lead qualification, scheduling, follow-up, and related workflows. These systems are designed to be accurate and helpful, but AI-generated responses or actions may occasionally be incomplete or incorrect.

You remain responsible for deciding whether the service is appropriate for your operations, for configuring escalation rules so urgent situations can reach your on-call team, and for reviewing captured information before acting on it.

Recording, transcription, AI disclosure, and messaging features are configurable. Where they are enabled, you are responsible for using them in accordance with the laws that apply to your business and to the people you communicate with, including obtaining any required notices or consents for call recording, automated calling, AI disclosure, and SMS or marketing messages.

AutomasysFlow does not warrant that use of the service automatically satisfies any particular telephone, recording-consent, telemarketing, messaging, or AI-disclosure requirement. Consult your own counsel about the rules that apply to you.

The service may interact with third-party platforms such as CRM, field-service, scheduling, telephony, email, messaging, and analytics providers. Those platforms are operated independently under their own terms and privacy practices, and their inclusion does not imply sponsorship, endorsement, certification, or partnership.

We do not guarantee that any particular third-party system can be integrated, or that an existing connection will remain available. Third-party services can change their APIs, pricing, or availability, or experience outages, and those events are outside our control.

You may not use the service for unlawful activity, to harass or deceive, to send unsolicited messages outside a legitimate customer relationship, to upload malicious code, or to attempt to disrupt, probe, reverse engineer, or gain unauthorized access to the platform or another customer's data.

AutomasysFlow and its licensors retain all rights in the platform, software, interfaces, documentation, and branding. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. Third-party names and logos are the property of their respective owners.

As between the parties, you retain ownership of the business and customer data you provide or that is captured on your behalf. You grant us the rights necessary to host, process, and transmit that data to operate the service and connected integrations you enable. Our handling of personal information is described in our Privacy Policy.

Subscriptions are billed at a flat monthly rate with no per-minute call charges. Pricing shown on the website applies to new subscriptions and may change with notice. Billing arrangements, invoicing, and payment methods are set up directly with your account manager.

Subscriptions run month to month with no long-term contract and can be cancelled with 30 days' written notice to automasysflow@gmail.com. We may suspend or terminate access for non-payment, for violations of these terms, or where required by law. On termination, access to the dashboard ends and data is handled as described in our Privacy Policy.

We continue to develop the platform and may add, change, or discontinue features. We aim to provide reasonable notice of material changes that would significantly reduce functionality you rely on.

The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Automated systems, telephony carriers, and connected third-party services can experience interruptions or errors outside our control, and we do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law, AutomasysFlow will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or lost data. Our total liability arising out of or relating to the service will not exceed the amounts you paid us in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold AutomasysFlow harmless from third-party claims arising out of your use of the service, the content and configuration you provide, or your failure to comply with applicable law, including communication and recording-consent requirements.

The governing law and venue for these terms will be identified here once the operating entity's jurisdiction is confirmed. Until then, nothing in this section waives any rights available to either party under applicable law.

We may update these terms as the service evolves. When we do, we will revise the "Last updated" date above and, for material changes, provide additional notice. Continued use of the service after an update means you accept the revised terms.

Questions about these terms? Email automasysflow@gmail.com.